Refund policy

At Silvafleur, we want you to love your purchase! If you're not completely satisfied, you can return your items within 30 days of delivery. Please review our return guidelines below before initiating a return.

Return Policy

  • Returns must be initiated within 30 days of delivery. After this period, we are unable to accept returns.
  • Items must be unused, in original condition, and with all tags attached.
  • Shipping & handling charges are non-refundable.
  • Returns that do not meet our conditions may be subject to a restocking fee or denied.
  • Clearance items (prices ending in .95) are final sale and cannot be returned.
  • Please allow 7-14 business days after we receive your return for your refund to be processed.

Returns Will NOT Be Accepted If:

  • The return request is made after 30 days from the delivery date.
  • Items are used, damaged, missing tags, or not in their original packaging.
  • The item is a final sale, clearance item (prices ending in .95), or a custom/special order.
  • The return does not comply with our policy and may be subject to a restocking fee or rejection.

How to Return an Item?

Follow these simple steps:

  • Visit our Returns Portal and enter your order details.
  • Select the item(s) you want to return and provide a reason for the return.
  • Print the return label (if eligible) and securely pack your items in their original packaging.
  • Drop off your package at your nearest Royal Mail or DPD drop-off point.
  • Wait for your refund – Once your return is received, please allow 7-14 business days for processing. Refunds will be issued to your original payment method.

Exchange Policy

We currently do not offer direct exchanges. If you need a different item, please:

  • Return your original item following our return process.
  • Place a new order for the replacement item.

This ensures you receive the correct item as quickly as possible!

Refund Processing Time

  • Once your return is received, please allow 7-14 business days for your refund to be processed.
  • Refunds will be issued to your original payment method.
  • You will receive a confirmation email once your refund is completed.

Haven’t received your refund after 14 business days? Please contact our support team at [support@silvafleur.com].

 

Additional Notes

  • Multiple Packages: If you are returning multiple boxes, please process each box as a separate return.
  • Remote Areas: Returns from Northern Ireland, Scottish Highlands & Islands, and the Isle of Man may take longer to process.
  • Lost or Delayed Returns: We recommend keeping your return tracking number in case your package is lost in transit.

 

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items (prices ending in .95).
  • Custom or special order items.
  • Gift cards.
  • Used, damaged items, or those missing tags.

 

Return Shipping Costs

At this time, we do not offer free returns. The cost of return shipping will be deducted from your refund unless you arrange your own postage.

For damaged or incorrect items, we will cover the return shipping costs.

 

Need Help?

For any further assistance, feel free to contact our support team at [support@silvafleur.com]. We’re happy to help!