Terms & Conditions
Silvafleur Terms of Service
Effective Date: [February 4, 2025]
Welcome to the Silvafleur website (the “Website”). The Website is operated by Silvafleur, which specialises in providing high-quality, lifelike artificial flowers, artificial bouquets, and customised vase services to pet households, businesses, and individuals in the United Kingdom. Our aim is to help our customers create an elegant, safe, and enjoyable living experience. Please read these Terms of Service (the “Terms”) carefully before using the Website or our services. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or place an order.
1. Business Scope and Service Introduction
Silvafleur is dedicated to offering the following to customers within the United Kingdom:
Artificial Flowers and Bouquets: Products designed with a lifelike feel, ideal for pet households to avoid the risks associated with real flowers.
Customised Vase Services: This includes bespoke vases tailored for memorialising a lost pet or celebrating a current pet, thereby enhancing the bond between pet and owner. Additionally, our services are designed to help businesses create premium environments and assist busy professionals in enjoying floral aesthetics without the commitment of live plant care.
2. Orders, Payment, and Delivery
2.1 Order Process
Placing an Order and Payment:Customers must place orders via the Website and complete payment using PayPal or Shopify Payment.
Order Processing:For in-stock products, orders will be processed within 1–3 business days upon successful payment.For handcrafted custom vase orders, once payment is received, the order will undergo a production process with a lead time of up to 15 business days. Shipping will commence upon completion of this period.
Delivery:In-stock products: After shipment, orders are expected to be delivered within one business day to the address provided.Handcrafted custom vase orders: These orders are expected to be delivered approximately 23 business days from the date the order is placed.
Order Changes and Cancellations:Due to the rapid processing of in-stock products and the extended production schedule for handcrafted custom items, modifications or cancellations are not possible once an order is placed. Please ensure that your order details are correct before confirming your purchase.
2.2 Shipping and Production Policy
Production Lead Time:In-stock products: Require 1–3 business days for processing before shipping.Handcrafted custom vase orders: Require a total lead time of up to 23 business days, which includes both production and shipping.Shipping Costs:Any applicable shipping charges and related fees will be clearly indicated during the checkout process.
3. Accuracy, Completeness, and Timeliness of Information
While we endeavour to ensure that the information provided on the Website is accurate, complete, and up-to-date, we do not warrant that such information is error-free or current.
The materials on the Website are provided for general information purposes only and should not be relied upon as the sole basis for making decisions. Reliance on any information provided on the Website is at your own risk.
The Website may include historical information, which may no longer be current and is provided for reference only.
We reserve the right to modify the content on the Website at any time without any obligation to update previously published information. It is your responsibility to monitor any changes to the Website.
4. Modifications to Service and Pricing
Product prices and service terms may be changed at any time without prior notice.
We reserve the right to modify or discontinue any or all services (or any part thereof) at our discretion, without notice.
We accept no liability to you or any third party for any modifications, price changes, suspension, or discontinuation of the services.
5. Products or Services
Certain products or services may be available exclusively online through the Website, and quantities may be limited.
We make every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your computer’s display will accurately reflect the actual colours of the product.
We reserve the right to limit sales of our products or services to any person, geographic area, or jurisdiction, and to limit the quantity of any product in any given order.
All product descriptions and pricing are subject to change without notice at our sole discretion, and we reserve the right to discontinue any product at any time.
We do not warrant that the quality of any product or service purchased will meet your expectations, nor do we guarantee that any errors in the service will be corrected.
Although our operations are based in the United Kingdom, if you access the Website from outside the UK, you are responsible for complying with any local laws. You agree not to use the Website or the services in any manner prohibited by applicable law.
6. Billing and Account Information Accuracy
We reserve the right to refuse any order placed with us and to limit or cancel the quantity of products purchased per person, household, or order at our discretion. Such limits may be applied to orders placed from the same customer account, credit card, and/or billing or shipping address.
In the event that we change or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time of ordering.
You agree to provide current, complete, and accurate billing and account information for all purchases made on the Website and to update such information promptly to facilitate the completion of your transactions.
For further details, please refer to our FAQ or return policy section on the Website.
7. Returns and After-Sales Service
We want you to love your purchase. If you are not completely satisfied with your order, you may return it within 30 days of delivery under the following conditions. Please note that customised or special orders are final sale and cannot be returned.
Return Conditions：Items must be unused, in their original packaging, and with all tags attached. Returns will not be accepted if the request is made after 30 days from the delivery date. Items that are used, damaged, missing tags, or not in their original packaging will not be accepted. Clearance items (prices ending in “.95”) and customised or special orders are final sale and cannot be returned.
Fees：Shipping and handling charges are non-refundable. Returns that do not meet the above conditions may be subject to a restocking fee or may be rejected.
Refund Processing：Once we receive your return, please allow 7–14 business days for the refund to be processed.
8. Privacy and Data Protection
We may collect personal information such as your name, address, contact details, and payment information in the course of operating the Website.
The collection and use of your data are governed by the privacy policy provided by Shopify, which you can review on our Website. Please refer to the [Privacy Policy] for detailed information on how we collect, use, and safeguard your personal information.
9. Intellectual Property and Content Protection
All content on the Website, including but not limited to text, images, product descriptions, and graphics, is protected by intellectual property laws.
You are prohibited from copying, reproducing, republishing, or commercially exploiting any content from the Website without our express written consent.
If you become aware of any unauthorised use of our content, please notify us immediately so that we can take appropriate action.
10. Disclaimer and Limitation of Liability
Accuracy of Information: Although we strive to ensure the accuracy of the information on the Website, all content is provided “as is” without warranty of any kind, either express or implied. We are not liable for any errors, omissions, or outdated information.
Product Quality: While we maintain high standards in product quality, variations in production and differences in display devices may result in slight differences between the Website images and the actual product. If you have concerns regarding product quality, please contact our customer support in accordance with our after-sales service policy.
Third-Party Links: The Website may contain links to third-party websites; however, we do not control and are not responsible for the content or practices of those websites.
Limitation of Liability: To the fullest extent permitted by law, in no event shall Silvafleur be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Website, products, or services.
In any case, Silvafleur’s total cumulative liability shall not exceed the amount paid by you for the purchase in question.
Note: If you prefer further risk mitigation, consider including an arbitration clause as set forth below.
11. Prohibited Conduct and User Obligations
When using the Website, you agree to:
Refrain from engaging in any illegal, infringing, or disorderly conduct.
Not upload, transmit, or distribute any viruses, malware, or other harmful code.
Not copy, reproduce, or use the Website’s content for any commercial purposes.
Avoid engaging in fraudulent activities, abuse of promotional offers, or any other improper conduct.
12. User Comments, Feedback, and Other Submissions
Should you, either at our request or unsolicited, provide any ideas, suggestions, feedback, contest entries, or other submissions (collectively, “Comments”), you grant us the right to edit, copy, publish, distribute, translate, or otherwise use the Comments in any manner, without any obligation to compensate you or maintain confidentiality.
We reserve the right to monitor, edit, or remove any Comments that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.
You agree that any Comments you submit do not violate any third-party rights and do not contain any false, malicious, or harmful content. You will be solely responsible for the accuracy and legality of any Comments you provide, and we assume no liability for any Comments submitted by you or any third party.
13. Modification, Termination, and Notices
Modifications: We reserve the right to modify these Terms at any time. Any changes will be posted directly on the Website and will take effect immediately upon posting. You are encouraged to review the Terms periodically.
Termination: If you breach any of these Terms, we may suspend or terminate your access to the Website and services without prior notice.
Notices: All notices regarding modifications or changes to the Terms will be published on the Website.
14. Governing Law and Dispute Resolution
Governing Law: These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of the United Kingdom.
Dispute Resolution: The parties shall first attempt to resolve any disputes amicably through negotiation. Should negotiation fail, you agree that any dispute shall be submitted to a court of competent jurisdiction in the United Kingdom or, if preferred by the parties, through arbitration (for example, via the London Commercial Arbitration Centre). You further agree that any dispute will be resolved initially through arbitration, and the arbitration decision shall be final and binding on both parties. You also waive any right to participate in a class action.
15. Miscellaneous Provisions
Entire Agreement: These Terms, together with any referenced policies or FAQs on the Website, constitute the entire agreement between you and Silvafleur regarding your use of the Website and our services, and supersede all prior or contemporaneous communications, whether oral or written.
Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
Contact Information: If you have any questions about these Terms, please contact us at: Email：[support@silvafleur.com] or through any other contact method provided on the Website.
By using the Website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.